Contact Information

Trading name: Nordic Aura Lighting
Legal name: Dahalane Said Faick
Legal status: Sole trader registered under the French micro-enterprise scheme
Business address: 27 Rue Saint-Vincent-de-Paul, 33800 Bordeaux, France
Email: contactnordicauralighting@gmail.com
Business registration number: 102 760 428
VAT number: Not applicable
Website: nordicauralighting.com

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Shipping Policy

Order processing

Orders are generally processed within 2 to 5 business days after payment confirmation.

Orders are not processed or dispatched on weekends or French public holidays. During busy periods, processing times may occasionally be extended.

Shipping destinations

Nordic Aura Lighting ships to:

• France;
• countries within the European Union;
• countries outside the European Union.

Depending on product availability and the customer’s destination, orders may be dispatched from France, Germany or China.

Shipping costs

A fixed shipping fee of €13.99 applies to each order, regardless of the delivery country, unless otherwise indicated during checkout.

All applicable taxes are included in the product prices displayed on the website. Nordic Aura Lighting also covers applicable import duties and customs charges for international orders.

Customers should not normally be required to pay additional customs charges upon delivery. Should a customer receive an unexpected customs payment request, they must contact us before making payment.

Estimated delivery times

After the order has been dispatched, estimated delivery times are:

• France: 2 to 5 business days;
• European Union: 5 to 10 business days;
• Outside the European Union: 5 to 10 business days.

These delivery times are estimates and are not guaranteed. Customs controls, transport disruptions, weather conditions or circumstances outside our reasonable control may cause delays.

The seller must communicate an expected delivery date or period. Where no delivery date is provided, French consumer rules generally require delivery within 30 days.

Shipping carriers

Orders may be delivered by:

• Colissimo;
• La Poste;
• Colis Privé;
• Mondial Relay;
• DHL;
• Evri;
• Hermes;
• another suitable local delivery partner.

The selected carrier may vary depending on the dispatch location and destination country.

Tracking information

When tracking is available, the customer will receive a shipping confirmation email containing the tracking number or tracking link.

Tracking information may take several business days to become active after dispatch.

Multiple packages

An order containing several products may be dispatched in separate packages and may arrive on different dates. No additional shipping fees will be charged for separate shipments forming part of the same order.

Incorrect or incomplete address

Customers are responsible for providing a complete and accurate delivery address.

Nordic Aura Lighting is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address supplied by the customer.

Customers must contact us as soon as possible if they notice an error. We will attempt to update the address, but changes cannot be guaranteed after dispatch.

Lost or delayed packages

Customers should contact us at contactnordicauralighting@gmail.com if an order has not arrived within the estimated delivery period.

We may ask the carrier to investigate before offering a replacement or refund.